Customer care
Delivery &
returns.
Every piece is prepared by hand. These terms explain the practical details before you place an order.
Where we deliver
Online checkout currently accepts delivery addresses in the United Kingdom. UK delivery is included in the displayed price. Please check the delivery address carefully on Stripe’s secure checkout page.
Making and delivery time
Ready-made and custom orders will be delivered without undue delay and no later than 30 days after the order is accepted unless we agree another date with you. Handmade and personalised pieces may need additional making time. If an unexpected delay means we cannot meet the agreed date, we will contact you with your options.
Changing or cancelling an order
Contact orders@meadow-and-tide.co.uk as soon as possible. If work has not begun, we will do our best to change or cancel the order. Your statutory cancellation right for most ready-made goods lasts for 14 days from delivery.
Personalised and custom pieces
The statutory change-of-mind cancellation right may not apply to goods made to your specifications or clearly personalised. The design studio identifies custom pieces before they are added to your bag. This does not affect your rights if an item is faulty, damaged or not as described.
Returns
For an eligible return, tell us within 14 days after delivery and send the item back within the following 14 days. Keep proof of postage and package the jewellery carefully. Unless the item is faulty or we supplied the wrong item, you are responsible for the return postage cost.
Refunds and problems
Eligible refunds are made to the original payment method, normally within 14 days after we receive the returned goods or evidence that they were sent. If a piece arrives damaged, is faulty or differs from its description, contact us promptly with the order number and a photograph so we can put it right. Your statutory rights are not affected.
Return contact
Email orders@meadow-and-tide.co.uk before sending anything so we can identify the order.
Trading address will be added before online checkout opens.
Last updated 1 September 2026.